Roladel's priority is buyer satisfaction, which is why we strive to provide you with the best freelance services available. Here we have top 5 Principles we follow at Roladel to protect the interests of our buyers:
Roladel sellers are required to handle orders in full accordance with Roladel’s terms. Those terms include: following the job description, order requirements, and any agreed terms via the kwork chat on your order page.
Any disputes or disagreements about a Roladel description or any communications between you and sellers will be resolved in your favor.
We strive to provide you with uncompromising quality at the lowest prices on the market.
Freelancers are entitled to a complete and fully functioning product free of errors, bugs, or any defects that may prevent its full intended use.
Service delivered to you must be as good as or better than the one displayed in the seller’s portfolio.
On the Dot
You are free to cancel an order within 10 minutes of placing it and no questions asked.
We guarantee you a full and automatic refund if a seller does not accept an order within 12 hours.
Also sellers must complete orders on time. If a seller misses a deadline, you can cancel the order and instantly receive a full refund.
Always on Your Side
A buyer can send any submitted work back for revision until it meets the order requirements.
If in any case you are not satisfied with the delivery even after multiple revisions, you can initiate arbitration for a full refund under Roladel’s Money-back Guarantee.
In this case if a seller delivers incomplete work or if the work does not reflect the standards displayed in their portfolio, the order will be canceled immediately. And buyers can choose to receive a full refund, in which case the product rights remain with the seller, or a partial refund, in which case the product rights are transferred to you.
Roladians Trust Is Earned
You have the right to leave a review for each order, except after requesting additional services without paying for them.
Cancellations initiated by sellers result in negative reviews.
Positive reviews increase a Roladel’s ratings, while negative reviews reduce them. Roladians with strong ratings rank higher in the Marketplace, whereas Roladians with lower ratings are pushed down the listings. This ensures that the Roladians you see are always fulfilled by top-notch, vetted sellers.
Again, Once you leave a negative review, the seller cannot contact you directly or on the order page unless you want them.