Refund Policies

This policy outlines the process for requesting refunds directly from a freelancer, Roladel subscription, or other purchases.

Requesting a Refund

If you would like to request a refund, you can reach out through Roladel support within 30 days of the payment. Freelance order cancellations can be performed via the system interface, when possible, through our Customer Support or Arbitrage.

Roladel does not automatically refund payments made for canceled orders back to your payment provider. Funds from canceled orders are returned to the Roladians Balance (user's dashboard) and are available for future purchases on Roladel.

Payment refunds, when available from the payment provider, can be performed by our Customer Support team (based on the payment’s original payment currency).

Before Making Your Request

• Refunds are not possible for Bitcoin or any cryptocurrency deposits. Roladel is not responsible for any additional charges imposed by your banks or card payment processor in the case of refund.
• Do not request a refund from an outside funded escrow. This is a different process. Please consider resolving any time-logging issues with your freelancer or our support.
• All payments must be made through our website Roladel.com to be eligible for a refund.
• All refunds are processed within 30 days in NGN or USD. You, the customer, bear sole responsibility for any fluctuations in exchange rates between the time of payment and the time of refund.
• Unless you request otherwise, refunds will be credited to your Roladel main balance. Purchases made using Roladel balance funds can only be refunded as account credit. Purchases made via Paystack, bank transfer, and PayPal may be refundable to the original source of payment.
• No refund will be made if your services or subscription are suspended or terminated for cause.
• Any processing fees will be deducted from a refund, and services or subscriptions must be canceled before we can issue a refund.

Requesting a Refund

If you think you are eligible for a refund, log in to your account and submit a ticket. You must include the following information in your request:

• Reason for requesting the refund.
• Transaction identifying information (e.g., account email, account username, transaction proof, and date of purchase).

After submission, we will review your request and may require additional information. Failure to provide timely responses to information requests may result in the closure of your request. Please check your inbox for updates to ensure the best support possible.

Last updated: November 29, 2024

Pricing And Promotions Policy

This policy provides guidelines on pricing, discounts, and promotions available on Roladel.

General Pricing Guidelines

• All prices for services, subscriptions, and products are displayed in US dollar (USD) or Nigerian Naira (NGN) unless otherwise specified.
• Prices are subject to change without prior notice. Users will be notified of pricing changes for ongoing subscriptions.
• Roladel reserves the right to modify or discontinue services with reasonable notice when applicable.

Taxes and Fees

• Prices exclude applicable taxes, transaction fees, or processing fees unless explicitly stated.
• Users are responsible for additional charges imposed by their banks, payment providers, or other third-party processors.

Roladel Fees & Charges

This page explains all fees, charges, and commissions across the Roladel ecosystem. Roladel operates multiple platforms under one brand. Fees may vary by product, but all are governed by this official policy.

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Platforms Covered

• Roladel Marketplace — https://roladel.com
• Roladel Grow — https://grow.roladel.com
• Roladel Tube — https://tube.roladel.com
• Roladel Store — https://store.roladel.com
• Roladel Blog — https://blog.roladel.com

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1. Roladel Marketplace (roladel.com)

The Roladel Marketplace connects buyers and sellers of digital and professional services.

For Sellers

• Seller brings buyer (via referral, direct link, or through the Roladel platform): 10% commission per order.

For Buyers

• Service fee: 0% (buyers are not charged any platform fee).
• Buyers only pay the listed service price and applicable payment processor charges (if any).

Featured Listings

• Optional paid promotion for increased visibility.
• Fees vary depending on duration and placement.

Withdrawals

• Withdrawal fees depend on the payment method used (PayPal, USDT, bank transfer, crypto, etc.).
• Applicable third-party processing fees may apply.

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2. Roladel Grow (grow.roladel.com)

Roladel Grow provides educational content, learning resources, and growth tools.

For Instructors

• A platform service fee is deducted from each paid course or subscription sale.
• Instructors bring students (via referral, direct link, or through the Roladel platform): 10% commission per paid course.

For Students

• Service fee: 0% (students are not charged any platform usage fee).
• Students only pay the course price and applicable payment processor charges.

Creator Revenue Share

• Revenue share percentages are shown transparently on the instructor dashboard.

Payments & Withdrawals

• Payouts are subject to minimum withdrawal thresholds.
• Payment processor fees may apply.

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3. Roladel Tube (tube.roladel.com)

Roladel Tube connects advertisers with real users (publishers) who watch and engage with video content.

For Advertisers

• Advertisers pay the full campaign budget.
• Roladel includes a platform service margin within campaign pricing.

For Publishers (Viewers)

• Earnings are calculated after Roladel’s platform margin.
• No registration or participation fees are charged to publishers.

Withdrawals

• Minimum withdrawal limits apply.
• Payment provider charges may be deducted.

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4. Roladel Store (store.roladel.com)

Roladel Store enables the sale of digital products and downloadable items.

For Buyers

• Service fee: 0% (buyers are not charged any platform fee).
• Buyers only pay the product price and applicable payment processing fees.

Sales Commission

• Platform commission is deducted from sellers per completed sale.
• Commission rates are shown before product publishing.

Product Promotion

• Optional paid promotion tools may be available.

Withdrawals

• Sellers can withdraw earnings after order clearance periods.
• Payment processing fees may apply.

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5. Roladel Blog (blog.roladel.com)

Roladel Blog allows writers to publish monetized content.

For Writers

• Roladel applies a platform service fee to monetized articles, ads revenue, or sponsored content.
• Fee details are displayed before monetization is enabled.

Payments

• Earnings are calculated after platform and payment processor deductions.
• Withdrawal rules apply based on payout method.

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General Notes (Applies to All Platforms)

• All fees are clearly shown before any transaction is completed.
• Fees may change due to market conditions, payment provider costs, or platform upgrades.
• Any changes will be announced in advance where possible.
• Abuse, fraud, or policy violations may result in withheld payouts.

Transparency & Trust

Roladel is committed to transparency. This page serves as the official and unified fee policy across all Roladel products. Individual platforms may also display simplified fee pages relevant to their users.

For questions or clarifications, please contact Roladel Support through the official platform you are using.

Discounts and Promotions

• Periodic promotions and discounts are time-sensitive and subject to specific terms outlined during the offer period.
• Discounts cannot be combined unless explicitly stated in the promotion terms and conditions.

Subscription Pricing

• Subscription fees are billed on a recurring basis unless canceled by the user before the next billing cycle.
• Subscription rates vary by plan and remain fixed during the subscription period unless stated otherwise.

Free Trials

• Roladel may offer free trials for certain services. Users must cancel subscriptions before the trial ends to avoid charges.

Promotional Code Policy

• Promotional codes are valid for a single use and may have expiration dates.
• Roladel reserves the right to reject or cancel promotional code usage if abuse or fraud is detected.

Refunds for Pricing Discrepancies

• Pricing discrepancies must be reported to Customer Support within 14 days of the transaction.
• Adjustments are evaluated on a case-by-case basis.

Misuse and Abuse

Users found exploiting pricing errors or abusing promotions may face account suspension or termination.

Promotional Updates

Promotional offers and pricing updates will be communicated via email, notifications, or through the Roladel website. Users are encouraged to review promotional terms before participating.

Contact for Pricing and Promotions

For inquiries, contact Roladel Support.

Last updated: January 15, 2026